We aim to provide high quality products that are new in condition. On occasion however, goods may need to be returned. Returns are governed by the following terms and conditions.
The following items are excluded from our returns policy:
Beauty Products and used items or packaging is not in original condition. These products can only be returned in accordance with your legal rights.
Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods.
You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us by email. We will require you to return the goods, at your cost, to us for inspection. We will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us will require inspection before any refund can be offered. Any goods dispatched by us in error remain the property of Pick2Drop. If you receive any goods by mistake, that weren't ordered, please contact us within 7-days to arrange for us to collect them.